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Live Chat Terms

By using our LiveChat, you agree that any personal data provided via LiveChat will be processed by us, as per our Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.

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How to Access

Scan the QR code below to start speaking with us from your smartphone or open Whatsapp on your desktop.

WhatsApp Chat Terms

By using the WhatsApp chat feature, you agree that any personal data provided to XM Global Limited by you through WhatsApp will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.

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Line

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Line Chat Terms

By using the Line chat feature, you agree that any personal data provided to XM Global Limited by you through Line will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.

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Viber

How to Access

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Viber Chat Terms

By using the Viber chat feature, you agree that any personal data provided to XM Global Limited by you through Viber will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.

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Help Center

What can I do if I’m unable to log in to my trading platform?

If you’re unable to log in on the MT4/MT5 platform for PC, please try the following:

1. Check that the MT4/MT5 ID, password, and server that you enter perfectly match the ones received after registering.
2. Check your internet connection
3. Restart or even re-install your trading terminal/or mobile application

If, after following the steps above, you’re still unable to log in, please email us at support@xm.com.